We want purchase expectations to be clear before you buy. This policy applies to Breakthrough Health digital products and subscriptions unless a checkout page or written agreement states different terms. Nothing in this policy limits rights that cannot be waived under applicable law.
One-time digital products
The Breakthrough Framework and other immediately accessible digital materials are generally final once access or delivery has been provided. If you were charged more than once, did not receive the product you purchased, or encounter a material technical defect we cannot reasonably correct, contact us so we can review the charge.
Personalized Nutrition Plan
A Personalized Nutrition Plan involves assessment information, generation work, and human review. If you need to cancel before work has materially begun, contact us promptly and we will review the request. Once personalized work has begun or the plan has been delivered, the purchase is generally non-refundable except where required by law or where Breakthrough Health cannot provide the purchased service.
Recurring subscriptions
Breakthrough Momentum and Breakthrough Coaching are recurring subscriptions where offered as recurring products. You can cancel before the next renewal through the billing-management tools in your account when available or by contacting us. Cancellation stops future renewals; access generally continues through the end of the already-paid billing period.
Subscription charges are generally not prorated or refunded for a partially used billing period except where required by law, caused by a duplicate or erroneous charge, or otherwise approved by Breakthrough Health.
Coaching and scheduled services
If a coaching product includes scheduled human services, reasonable rescheduling and service-specific cancellation terms may also apply. Any service-specific terms shown when scheduling or agreed to in writing control if they are more specific than this general policy.
How to request help with a charge
Email mybreakthroughhealth@gmail.com with the email address used for the purchase and a brief description of the issue. Do not email passwords, complete payment-card numbers, or sensitive health details. We may ask for limited transaction information needed to locate the purchase.
Payment disputes
If you believe a charge is fraudulent, contact your card issuer promptly. For billing errors or product-delivery problems, contacting us first may allow us to resolve the issue more quickly.
Contact
Billing and cancellation questions can be sent to mybreakthroughhealth@gmail.com.
This is a baseline customer-facing policy and is not a representation that it has been reviewed by legal counsel.